If you have a complaint, we want to know as soon as possible to help us put things right promptly. Just contact our Customer Services Team with your details and a description of your problem. We are here for you Monday to Friday from 8.00 am-5.30 pm and Saturdays 9:00 am – 4:00 pm.
Call us: 01562 822 855
Email us: firstname.lastname@example.org
Write to us:
Unit 5, Lupin Works,
Kidderminster DY10 1JR
However, you contact us, we will:
All financial services complaints will be investigated and overseen by our Compliance Department.
The Compliance Department will:
If you are not satisfied with the outcome of our investigation you may be entitled to refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service
The Financial Ombudsman Service exists to help resolve certain complaints when we have not been able to resolve your complaint to your satisfaction. The scheme is entirely free to use.
You should contact the Financial Ombudsman Service within 6 months from the date of our written response. They will also look into your complaint if we have not provided you with a written response within 8 weeks of receiving your complaint.
You can contact the Financial Ombudsman Service:
Exchange Tower, Harbour Exchange, London E14 9SR
By telephone: 0800 023 4567
TWS Kidderminster Ltd’s Complaints Procedure 4th December 2019